CUSTOMER CARE

We are devoted to our customers, every order is given full, individual attention, and treated as a work of art. We use the highest quality ingredients available (hormone/antibiotic free eggs, butter and cream, organic fruits, high quality chocolate, natural flavor extracts and no preservatives). Product quality and customer satisfaction are very important to us and will always be our top priority. If you do not see exactly what you are looking for on our website, please CONTACT US. Our head baker welcomes the opportunity to unleash her creativity and can craft a recipe just for you! If you are interested in placing a large order for a special event, please review our EVENTS page. We look forward to serving you!

 

Custom Orders

We tend to book 1-2 months in advance and highly encourage placing your order as early as possible! For more information about special orders, custom flavors, colors, and orders for events or special occasions please contact us. please CONTACT US.

Weddings

Every wedding order is completely individual, we take on a limited number per month to ensure each is given our undivided attention and encourage inquiring as soon as possible. For more information please CONTACT US.

PRIVACY & SAFETY

We take your privacy very seriously and will take all measures to protect your personal information. All purchases are encrypted and SSL secured. We accept PayPal, one of the most trusted ways to purchase on the internet, in addition to our other secure payment options. We only collect necessary information that is related to your order. This includes your name, billing address, shipping address, email address and credit card information. Only your order data, billing, shipping, and order contents are stored on our server. We do not store your credit card/payment data. Your information is only used to fulfill your order and for any communications relating to your order. All customers will also be automatically subscribed to our newsletter, which can be unsubscribed to at any time. We do not sell or redistribute your information to anyone.

 

PAYMENT METHODS

All of our invoicing is done through Square, the following payment methods are also accepted:

- Credit / Debit Cards
- PAYPAL

WHOLESALE INQUIRIES

Painting With Sugar is capable of providing our freshly baked products to commercial clients. We offer a variety of packaging options for easy product display. Please note our macarons do require refrigeration to maintain highest quality and freshness. For bakery settings, macarons can be displayed individually on trays in refrigerated or non-refrigerated cases but any product displayed in such a way that does not sell will need to be discarded, or otherwise made unavailable for sale, after two days. For those interested parties we are happy to provide our wholesale price list, flavor list and may make special arrangements for pricing according to volume. Please CONTACT US if you are interested in purchasing our products wholesale.

Cancellations & Refunds

We do not offer refunds on custom orders or other purchases.

Custom order cancellations are permitted up to 2 weeks prior to the event date. Cancellations must be requested in writing, all deposits and or payments are non refundable, but are transferable to a future order of equal or lesser value. 

For wedding orders please see contract for specific cancellation and refund terms.